How long does my order take to ship?

Please allow up to 14 working days for your order to be prepared and dispatched.

Some Embera products may be ordered in fresh from our supplier before being sent to you, allowing us to maintain quality, freshness and availability across the collection. Orders may arrive sooner where stock is already available.

Once dispatched, you will receive confirmation of your order shipping.

Do you offer international shipping? 

At this time, Embera currently ships within the UK only.

We are keeping our launch delivery service carefully managed to ensure each order is prepared, packed and delivered as smoothly as possible.

International shipping may be introduced in the future as Embera grows.

For any special delivery enquiries, please contact us before placing your order.

What is your return policy? 

We hope you love your Embera order. However, if you change your mind, you have 14 days from receiving your order to contact us and request a return.

For hygiene and safety reasons, skincare, fragrance and personal care products can only be returned if they are unopened, unused and in their original packaging with any seals intact.

Once your return has been approved, you will have a further 14 days to send the item back to us. Return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.

Once we have received and checked your return, your refund will be processed back to your original payment method.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your item is damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs so we can resolve this as quickly as possible.

Non-Returnable Items

We cannot accept returns on products that have been opened, used, tested or where hygiene seals have been removed or broken, unless the item is faulty.

This does not affect your statutory rights.